Advancing the Value of Ethnography

The Concierge Diaries: Research by Analogy

The Concierge Diaries: Research by Analogy

The Concierge has been a ubiquitous staple of the service industry for centuries. How has this industry stood the test of time, and what can we learn from the analog Concierge that might inform better digital experiences? Is there a ‘secret-sauce’ that can be applied...
Everyone’s Trash: Recycling in China

Everyone’s Trash: Recycling in China

Are we really connected to the steps and act of recycling and reuse? Is the modern American vision for recycling too clean and removed from the reality of our waste? Images are a series of observations about a single example of community, value-based recycling from...
Big Data Anxieties: From Squeaky Dolphin to Normcore

Big Data Anxieties: From Squeaky Dolphin to Normcore

Good afternoon, everyone. It is a complete pleasure to be here. Can I say a very special thank you to Timothy and to Ken for inviting me to join you here this year. It’s been really interesting to hear so many fantastic talks. My name is Kate Crawford. As you heard, I...