Toward an Ethnography of Friction and Ease in Complex Systems
This paper offers frameworks and tools to support complexity- and systems-oriented approaches in design ethnography. The products and processes ethnographers work...
From Users to User Ecosystems: Applying Systems Thinking to Ethnography
User research typically focuses on intentional moments of contact between individuals and a product or service—activities we can directly capture and test. But...
From Users to User Ecosystems
Overview User research and human-centered design help us solve real challenges and create better experiences. But there’s a problem: when we explore user experiences,...