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How to Scale a Culture of Human Understanding
IBM is big. We have around 350,000 employees including 20,000 design and user experience professionals, and only a fraction of them are experienced design resea...
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Doing Design Research in a Cognitive World
EPIC2017 Platinum Panel Overview Increasingly, experiences are being created that incorporate augmented intelligence, promising to make us smarter, more efficie...
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Scaling Empathy through IBM Design Research
As consultants we practiced the basics of design thinking and user centered design for years with a range of organizations. However, upon joining IBM and learni...