Cybersafety in Conversation: Unifying People and Policy
Cybersecurity needs a systems update. How leaders identify and secure against virtual threats has fallen out of sync with how everyday people experience the dan...
How a Government Organisation Evolved to Embrace Ethnographic Methods for Service (and Team) Resilience: The Case of the Canadian Digital Service
Government websites and online services are often built with limited input from the people they serve. This approach limits their ability to respond to ever cha...