Thinking and Communicating with Visual Frameworks
This tutorial is a crash-course in one of the most powerful research and storytelling tools—the visual framework. Creating visual frameworks is a way of makin...
Favoring Friction: Examining Hotel Browsing and Buying through the Lens of the Bazaar
This paper demonstrates the importance of combining social and cultural analysis with pricing and economic logics to understand customer behavior in online comm...
Thinking & Communicating with Visual Frameworks
(This video has been edited to protect the privacy of participants in the original session.) This tutorial is a crash-course in one of the most powerful researc...