Ethnography and Process Change in Organizations: Methodological Challenges in a Cross-cultural, Bilingual, Geographically Distributed Corporate Project
We detail an ongoing, consultancy partnership, where ethnographic field methods are being used to elucidate the work practices of software engineers in a large organization....
Teaching Organizational Ethnography
In 2004 Fujitsu asked PARC to carry out an ethnographic investigation of their software business, focusing on their development processes, and while doing so to...