Giving Voice to Print Production Facility Workers: Representing Actual Work Practices in the Streamlining of a Labor Intensive Production Print Job
This paper presents findings from an ethnographic study of digital production printing, with a focus on a complex, labor-intensive production print job. The goal...
Pushing New Frontiers: Examining the Future of Paper and Electronic Documents
Rapid socio-technological change is underway in the world of work. The Xerox Future of Work team conducted ethnographic studies to explore the impact...