Government Forms as Friction: Identifying Opportunities for Innovation at the Intersection of Staff and Resident Needs
This paper explores a key friction in service delivery that is inherent in forms – the ubiquitous and seemingly mundane conduit between institutions and peopl...
Navigating Frictions in Civic Tech
Civic tech is a growing field and an increasingly critical space for service delivery and participation in public life. It is also an important interface betwee...
Redesigning the Social Safety Net
The past two years have laid bare that we inhabit a world with enormous and increasing inequality. We’ve also seen a decreasing level of faith in public p...
How Research Can Drive Organizational Change for Digital Literacy and Inclusion
Overview In this talk Nadine Levin presents research she led at Facebook that pushed the organization toward more inclusive and accessible design. She describes...
Ethnographic Agency in a Data Driven World
This paper argues that ethnographers can gain increased agency in data-driven corporate environments by increasing their quantitative literacy: their ability to...
10 Things You Should Know about Moving from Academia to Industry
In the fall of 2016, I made the jump from academia to UX research. As opportunities for permanent employment in the social sciences are becoming more and more s...