Career Pivots: Service Design
Presenters Shelley Evanson is a Managing Director at Song. Previously she held many leadership roles in research, design, and strategy; most recently, Manager and...
Let’s Shift Power Together! An EPIC Co-Creation Activity
This wildcard session was a conference-wide co-creation activity. Together, EPIC attendees reflected on the dynamic relationship between resilience and power. Then,...
Tutorial: Power Tools for Equity in Research & Design
Overview To do ethical, equitable work in any domain, we need robust tools for assessing and addressing power. Whether we’re creating products, services, or policies,...
Designing for Dynamics of Agency in NYC Homeless Shelters
Public sector innovation (PSI) is an emerging multidisciplinary field that is attracting practitioners from a wide range of sectors and industries, with a correspondingly...
Human-Centered Research in Policymaking
Article 5 in the series Data, Design and Civics: Ethnographic Perspectives “ such as unslumming slums, catalyzing diversity, nurturing lively streets, are...
Service Designing the City
Abstract: From cataclysmic recessions to unprecedented climate disasters, our cities seem awash with unintended consequences borne of complex times. While city administrations...