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Career Pivots: Service Design
Presenters Shelley Evanson is a Managing Director at Song. Previously she held many leadership roles in research, design, and strategy; most recently, Manager a...
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Let’s Shift Power Together! An EPIC Co-Creation Activity
This wildcard session was a conference-wide co-creation activity. Together, EPIC attendees reflected on the dynamic relationship between resilience and power. T...
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Tutorial: Power Tools for Equity in Research & Design
Overview To do ethical, equitable work in any domain, we need robust tools for assessing and addressing power. Whether we’re creating products, services, or p...
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Designing for Dynamics of Agency in NYC Homeless Shelters
Public sector innovation (PSI) is an emerging multidisciplinary field that is attracting practitioners from a wide range of sectors and industries, with a corre...
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Human-Centered Research in Policymaking
Article 5 in the series Data, Design and Civics: Ethnographic Perspectives “ such as unslumming slums, catalyzing diversity, nurturing lively streets, ar...
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Service Designing the City
Abstract: From cataclysmic recessions to unprecedented climate disasters, our cities seem awash with unintended consequences borne of complex times. While city ...