Giving Voice to Print Production Facility Workers: Representing Actual Work Practices in the Streamlining of a Labor Intensive Production Print Job
This paper presents findings from an ethnographic study of digital production printing, with a focus on a complex, labor-intensive production print job. The goal...
The Secret Life of Medical Records: A Study of Medical Records and the People Who Manage Them
A study of the practices surrounding paper medical records captured key aspects of the work necessary to support this crucial element of health care. It uncovered...