Accessibility as Apparatus: How the Friction Filled Experience of Using Hearing Aids with a PC Led a Corporation to Design for Accessibility
This paper presents ethnographic studies of hard of hearing (HoH) users that had significant impacts on the wireless technology, business planning, and executive...
Scale and the Gaze of a Machine
Scale suffuses the work we do and, recently, has us considering an aspect of scale best suited to those with ethnographic training. We’ve been asked to help...