Increasingly, governments and NGOs are employing ethnographers and UX professionals, including a good number of EPIC members. In this session, Yookyung Bang interviews Bec Pursure about what it’s like to work in these sectors and opportunities for researchers, designers, and strategists in different kinds of organizations.
Yookyung Bang is a UX Researcher at Kaiser Permanente, an integrated healthcare organization in the United States. Her primary interest is to better understand and improve how people experience health insurance and healthcare. She received an MBA in Design Strategy from California College of the Arts and a Masters in Anthropology and Education from Teachers College, Columbia University.
Bec Purser is a Service Designer with a decade of experience, passionate about participatory design, public transport, and speculative design. She has experience in finance, government, telecommunication, media and professional services. As a graduate of the Design Anthropology master’s program at Swinburne University, she specialised in participatory design within an Indigenous context. In her current role, she manages a team of Service Designers who work on complex, multi-modal infrastructure and service planning projects across the state. In her spare time, you will find her reading about Indigenous knowledge systems, data ethics, post-human-centred design, and placemaking.
