Public, social and community organizations are, in many locales, driving systems change toward social and...
Genre: Paper
Amplifying Resilient Communities: Identifying Resilient Community Practices to Better Inform Health System Design
Globally, the COVID-19 pandemic has been an inflection point, bringing heightened awareness around the preparedness and resilience of public health systems in dealing with severe shocks. While the pandemic has...
Friction between Reticence and Narrative in Local and Global Interconnections along the Ethical Canadian Diamond Supply Chain
This paper introduces an theoretical and interpretive tool, the Process of Argumentative Aphasia, for...
Theory Instruments as Tangible Ways of Knowing
While ethnographers and the data they produce already play a role in affecting industry practices, there is potential to integrate anthropological ways of seeing and knowing into a shared transdisciplinary...
Government Forms as Friction: Identifying Opportunities for Innovation at the Intersection of Staff and Resident Needs
This paper explores a key friction in service delivery that is inherent in forms – the ubiquitous and seemingly...
Favoring Friction: Examining Hotel Browsing and Buying through the Lens of the Bazaar
This paper demonstrates the importance of combining social and cultural analysis with pricing and economic logics...
Towards a Framework for Constructive Friction Processes: What Childbirth Practices in the Global South Teach Us about Destructive and Constructive Friction
This paper shares a framework for constructive friction processes. In the framework, constructive friction is...
Beyond Zoom Fatigue: Ritual and Resilience in Remote Meetings
COVID-19 has precipitated a massive social experiment – the sudden shift of millions of knowledge workers from...
Grounded Models: The Future of Sensemaking in a World of Generative AI
The promise of generative AI technologies is seductive to product leaders: frictionless research in which...
Beyond Representation: Using Infrastructure Studies to Reframe Ethnographic Agendas and Outcomes
The ethos and methods of participatory research have been widely embraced as a powerful approach to address systemic inequity in the design of technology. While there have been many gains and developments that...