Human-Centered Innovation has come to be known as the central discipline in the entrepreneurial arena. Through three-years of directorship at Innovation Studio Fukuoka, a “citizen-led” innovation incubation platform in Japan, multiple approaches have been investigated and thus learned a successful...
For many months our organization had us performing “technical grunt work.” Upon reflection, getting deep into our company's technological system put us in the unique position of understanding, at a much finer level of detail, the entire assemblage of people, objects, systems, and organizations...
Understanding Internet connectivity in remote regions presents a host of logistical and methodological challenges. As researchers and business professionals, we cannot just assume that these places are simply Unconnected. We must understand the challenges people face in connecting, in what ways...
This paper reports on how people express health concerns as they move around their homes and travel between their homes and workplaces, stores, gyms, restaurants, friends’ homes, hotels and other locations. We gathered stories from focus groups and in-home interviews with people with a broad range...
We produce vast amounts of data in our daily lives. Email, text, search, check-in, photos, payments – all these activities create a trail of digital exhaust. This personal data has been triumphantly declared a “new asset class” by the WEF, compared to oil as the world’s newest economic resource,...
In recent times, hospitals and healthcare organizations have become more accepting of using human-centered approaches, including ethnography, to lend insight on how to prevent risk, increase efficiency, improve staff experience, and advance delivery of care. But often times, these approaches lack...
This paper explains how STAND Chattanooga became the world’s largest community visioning process in 2009. Behind its public success, the authors relate the underlying ‘research story’ of how 26,263 viewpoints were achieved by changing course in midstream and adopting more ethnographic methods of...
Renewing Henri Lefebvre’s unfinished and overlooked science of ‘rhythmanalysis,’ I propose physical space becomes meaningful to us to the extent that it provides refuge from the ravages of time—specifically, the intersecting rhythms of everyday life. In other words, we develop affinity with space...
While research practitioners remain deadlocked in old debates about the incompatibility and validity of qualitative versus quantitative research, streams of real-time data are overwhelming leading companies with individual-level insights at a scale and velocity impossible to achieve with...
I posit that strategic innovation – the act of carrying an idea through to execution – is an act of destruction as much, or perhaps more so, then it is an act of creation. Specifically, innovation is a violent act against an extant complex adaptive system, a system whose purpose is not only to...