This paper shares a framework for constructive friction processes. In the framework, constructive friction is...

This paper shares a framework for constructive friction processes. In the framework, constructive friction is...
COVID-19 has precipitated a massive social experiment – the sudden shift of millions of knowledge workers from...
This paper argues that first-person data—video, audio, and other data that is recorded from the research...
The promise of generative AI technologies is seductive to product leaders: frictionless research in which...
The ethos and methods of participatory research have been widely embraced as a powerful approach to address systemic inequity in the design of technology. While there have been many gains and developments that...
This paper details ethnographic methods, experiences, and insights from an ethnographer and an industry engaged complex systems engineer in how to study resilience in blockchain-based DAOs as a novel field site....
In this paper we explore the idea of a system of care through a city transit system. We argue that a systematic orientation to care is central to what makes a transit system work for people. Further, we suggest that this care orientation is recognized as such, even though it is not apparent in...
This paper illustrates how the concept of “Human API” can help post-treatment cancer patients with challenges they face once they are released from the hospital. The results and implications of this semester long graduate project will help illuminate how the Human API through its various data...
This paper shares guidance for designing conversational AI based on findings from linguistic and social analysis...
This paper provides a theoretical alternative to the prevailing perception of machine learning as synonymous with...