This paper shares a framework for constructive friction processes. In the framework, constructive friction is...
Genre: Paper
Beyond Zoom Fatigue: Ritual and Resilience in Remote Meetings
COVID-19 has precipitated a massive social experiment – the sudden shift of millions of knowledge workers from...
Seeing It from Other Eyes: How First-Person Data Reshapes the Role of the Applied Ethnographer
This paper argues that first-person data—video, audio, and other data that is recorded from the research...
Grounded Models: The Future of Sensemaking in a World of Generative AI
The promise of generative AI technologies is seductive to product leaders: frictionless research in which...
Beyond Representation: Using Infrastructure Studies to Reframe Ethnographic Agendas and Outcomes
The ethos and methods of participatory research have been widely embraced as a powerful approach to address systemic inequity in the design of technology. While there have been many gains and developments that...
The Ethnography of a ‘Decentralized Autonomous Organization’ (DAO): De-mystifying Algorithmic Systems
This paper details ethnographic methods, experiences, and insights from an ethnographer and an industry engaged complex systems engineer in how to study resilience in blockchain-based DAOs as a novel field site....
Designed for Care: Systems of Care and Accountability in the Work of Mobility
In this paper we explore the idea of a system of care through a city transit system. We argue that a systematic orientation to care is central to what makes a transit system work for people. Further, we suggest that this care orientation is recognized as such, even though it is not apparent in...
Human API as a Research Source in Health Care
This paper illustrates how the concept of “Human API” can help post-treatment cancer patients with challenges they face once they are released from the hospital. The results and implications of this semester long graduate project will help illuminate how the Human API through its various data...
Quit Playing Language Games with My Heart; or, Conversational AI and Knowledge Sharing
This paper shares guidance for designing conversational AI based on findings from linguistic and social analysis...
Friction by Machine: How to Slow Down Reasoning with Computational Methods
This paper provides a theoretical alternative to the prevailing perception of machine learning as synonymous with...