Do no harm; communicate and collaborate; keep learning, keep teaching; instigate meaningful change; make theory action. —Designers Accord code of conduct (designersaccord.org) Every profession bears the responsibility to understand the circumstance which enables its existence. —Robert...
A study of the practices surrounding paper medical records captured key aspects of the work necessary to support this crucial element of health care. It uncovered work that was invisible to the nurses and physicians who use the records. This invisible work comprises tasks necessary to find and...
![The Invisible Work of Being a Patient and Implications for Health Care: “[The Doctor Is] My Business Partner in the Most Important Business in My Life, Staying Alive”](https://www.epicpeople.org/wp-content/uploads/2023/08/sam-T2r9oWS-NDQ-unsplash-scaled-e1693362877450-1080x675.jpg)
In a distributed system of care, patients shuffle among many clinicians and spend the majority of their time away from the treatment center. Although we see the results of patients’ work (e.g., medication taken, arrived at appointment) we do not see the work itself. By failing to see this...
This paper asks what we owe to our teams and our informants when we engage in research with and about people....
This paper examines the cultural counter-flow between ethnography and remote usability testing, specifically what such tools might offer ethnographic practice. I explore how remote usability testing can both extend and delimit ethnographers’ sight lines. Because remote testing has a narrow...
This ethnographic study of designing explores the relationship between the organizational surroundings of the design studio and the way in which design ethnography activities are accomplished, with a focus on the ways in which design practitioners are actively negotiating and redefining the...
Design fiction and ethnographic methods strengthen each other by creating a creative but rigorous scaffolding for interrogating expectations and reactions to the future. Design fiction can influence the activities, people, and places in which ethnography is done, and ethnography can create design...
This paper questions the role and form of ethnography in the studio setting through a comparative analysis of interviews with service and brand designers, and the promotional rhetoric of the studio organizations in which they work. It proposes that the way in which designers practice ‘ethnography’...
Businesses often face the challenge of reaching out to people in contexts that are wholly different from the world they operate in and they are regularly attempting to create experiences for consumers that exist within complicated dynamics of social, economic, political, and cultural flux....
Magic is one of the oldest subjects of discussion and theorizing in anthropology. From time to time, anthropologists, as well as other scholars from other disciplines, have suggested that magic is not specific to “primitive” societies, but is alive and well in contemporary industrialised...