This case study on mobility in health care demonstrates how ethnography and design research helped Intel meet the business challenge of redressing market share. Ethnography enabled the team to assess the interplay between mobile devices and other hospital technologies, understand how they fit...
This paper addresses a misalignment between market motivations and community needs in Web3, arguing that...
This paper offers frameworks and tools to support complexity- and systems-oriented approaches in design...
This paper proposes a model of researcher-AI interaction and argues that ethnographers can smartly leverage AI in...
Critical challenges in energy transitions are social and cultural - not just technical and economic. This paper...
The wide-spread deployment of machine learning tools within healthcare is on the horizon. However, the hype around “AI” tends to divert attention toward the spectacular, and away from the more mundane and ground-level aspects of new technologies that shape technological adoption and integration....
I begin with some questions: how have the theories and methods which subtend design research been changed by their migration from academy to industry? How have they adapted to their new commercial culture? What languages and customs have they had to acquire to fit in? To address these questions, I...
This paper integrates arts-based methodologies into research and design, bringing new ways of knowing to the...
This paper assesses the economic impacts of hyper-monetization, immersive advertising, and general shifts in...
This paper explores recent developments in anti-work theory to identify key learnings for ethnographers in industry. It focuses in particular on how anti-work perspectives allow us to rethink the managerial...