Ricoh Innovations discovers unmet customer needs and designs and deploys hardware, software and service solutions to those needs through an interdisciplinary design process predicated on active customer participation. Some of our findings lead to new value propositions on which Ricoh planners...
This paper offers a cultural analysis of the different narratives that currently frame the concept of Big Data. With specific attention to how the ethnographic community has approached Big Data, I will make the point that the ethnographic community needs to rethink what its offer is within...
Good morning, I am really excited to be here for my first EPIC conference. There are just so many amazing people in the audience as I look at you guys, and so many of you guys I've been following on blogs and Twitter and especially Natalie Hanson’s anthrodesign listserv. I can’t wait to talk to...
Philip Delves Broughton is a journalist, management writer, and best-selling author of two books. Philip was a journalist with The Daily Telegraph for ten years, latterly as Paris Bureau Chief (2002-04) before he took an MBA at Harvard, which became the subject of his first book, the best-selling...
Renewal is not just about natural cycles of waxing and waning: sometimes it means a leap forward. The progress of ethnographic praxis in industry has been a gradual but steady evolution. Yet recent economic events and academic trends suggest that the moment has arrived for ethnographers to expand...
In Japan, martial arts emerged from a long period of violence. Once warring ceased, philosophical practices formed on this foundation of efficacy. These martial arts are called by names ending in –jutsu (“technique”) and –dō (“way”), respectively. From ethnography’s rich tradition of understanding...
There is longevity to the ethnographic arts: a report referred back to over years, an image that captures a resiliently fresh insight. In crude words, ethnographic analysis has a longer shelf life than traditional market research. The latter requires tending to keep its categories replete with a...
Identifying differences in how ethnography is practiced in academia and in business is the key to successfully developing ethnography further as a business discipline. In the following paper, I propose that the key difference between the practice of ethnography in academia versus business is the...
In the applied context of ethnography its value depends not only on the quality of the research product alone but also on how it is received by the business audience. This paper presents some variables that describe and hope to overcome common barriers to the appropriate reception of ethnographic...
Ethnography’s external outputs such as contextual photos, process models, and personas have overshadowed the actual ‘way’ of practicing ethnography (which has remained largely immune to normative standards). This paper will argue the time has come to re-embrace a sense of craft and that renewal...