This paper examines the resilience of human expertise in an age of Large Language Models (LLMs) and establishes...
Tag: ai
Ethnographic Perspectives on AI Chatbots in Customer Support
This study on the integration of artificial intelligence (AI) and large language models (LLMs) presents key...
Decolonizing LLMs: An Ethnographic Framework for AI in African Contexts
This paper examines LLM deployment through African lenses that engage the continent’s complex social,...
Quit Playing Language Games with My Heart; or, Conversational AI and Knowledge Sharing
This paper shares guidance for designing conversational AI based on findings from linguistic and social analysis...
Friction by Machine: How to Slow Down Reasoning with Computational Methods
This paper provides a theoretical alternative to the prevailing perception of machine learning as synonymous with...
AI Mental Models & Trust: The Promises and Perils of Interaction Design
This study offers practical solutions to ongoing issues of trust and accountability in AI, highlighting how AI...
Building Trust in AI Requires a Human at the Helm
As generative AI technology begins to touch more aspects of our work and...
The Ethnographer in the Machine: Everyday Experiences with AI-enabled Data Analysis
This paper proposes a model of researcher-AI interaction and argues that ethnographers can smartly leverage AI in...
AI Tools in Humanistic and Social Research
We have all heard the drumbeat that “AI” systems like LLMs will have enormous implications for researchers and...
A Relational Approach to (genAI) Product Impact
AI product development is overwhelmingly framed as a problem of technical scale and muscle, and researchers are...