The focus of this paper is to investigate deep learning algorithm development in an early stage start-up in which edges of knowledge formation and organizational formation were unsettled and contested. We use a debate by anthropologists Clifford Geertz and Claude Levi-Strauss to examine these...
New deployments of foundational AI models in digital products have expanded public engagement with synthetic...
Case Study—This case study provides an inside look at what occurs when methods from the data science and ethnographic fields are mixed to solve perennial customer service problems within the call center and cruise industries. The paper details this particular blend of ethnographic practitioners...
What is the nature of expertise and work? How are they redefined, practiced, and personified as waves of...
This case study seeks to increase understanding of how agency is fostered in human-AI interaction by providing insight from Uber’s development of a conversational voice-user-interface (VUI) for its driver application. Additionally, it provides user researchers with insight on how to identify...
This paper describes an experiment, designed and developed with the ultimate aim of fostering low-pollution and low-carbon social innovation. It offers an evidence-based practical alternative to conventional, technological approaches and narratives of smart cities aimed at sensing air pollution...
What does a data expert see when they look at a design problem? This panel immerses us in the practices of two data experts, both of whom have collaborated with ethnographers, as they navigate through design challenges in different ways. Chair Jeanette Blomberg draws the panelists and audience...
Behind every great research session is multiple hours and weeks spent recruiting, sharing...
Learn models and principles to ensure organizations are creating, using, and deploying AI that coworkers, customers, and society can trust. Overview Our lives are directed, enriched, influenced, and sometimes...
This case study examines how one Artificial Intelligence (AI) security software team made the decision to abandon a core feature of the product – an interactive Knowledge Graph visualization deemed by prospective buyers as “cool,” “impressive,” and “complex” – in favor of one that its users –...