Two years ago, I arrived at IBM Design’s Studio in Austin to work on Watson. I didn’t know how to code, thought mastering the set up of my iPhone was a technical achievement and had never researched the world of the developer. Yet here I was, venturing into the very technical realm of artificial...
Since the mid-nineties, the story about IT has been that the “New Information Economy” would give way to vast gains in productivity. We’ve been told that if we simply implement ERP, CRM, and God knows what other kinds of systems, our companies, public services, cities, and infrastructure would be...