This study on the integration of artificial intelligence (AI) and large language models (LLMs) presents key...
Tag: Atlassian
Debugging Distributed Teamwork: New Research
An EPIC2020 Sponsored Panel presented by Atlassian The Atlassian Research & Insights team commissioned a research study that involved thousands of workers across the globe to see how COVID-19 and the sudden shift to working from home has affected them. Atlassian looked inward, too, to find out...
Should We Measure Research Impact?
In the wake of widespread tech layoffs, we have been encouraged to more effectively “speak the language of...
Seismic Shifts or Seasonal Patterns: After a Tough Year for Research, Do We Need Fundamental Change, or Just Patience?
https://player.vimeo.com/video/882708468?badge=0&autopause=0&player_id=0&app_id=58479 In this candid discussion, two leaders in research and ethnography explore what's shifted, why, how much, and how they're guiding their organizations forward through social, macroeconomic, and...
Re-evaluating Usability: Delivering Value via Research Practice
The thought of conducting a usability study may not excite most ethnographically minded researchers. While usability started out as the practical analysis of interactions with user interfaces, there has been an evolution toward devaluing such studies as more mechanical work. With the industry’s...
Getting Savvy: Rewriting the Story of One of Our Most Important Customer Archetypes
https://player.vimeo.com/video/774554309?badge=0&autopause=0&player_id=0&app_id=58479 In this panel, moderated by Head of Research & Service Experience, Leisa Reichelt, Atlassian researchers and data scientists will explore how different crafts, methodologies, and perspectives came...
Resilient Customer Archetypes: How Research Teams Can Build an Enduring and Evolving Understanding of Users
Atlassian teams rely on a range of customer archetypes to empathize with customers, understand their problems, and design solutions that meet user needs. But what happens to these artifacts over time? Do they become anecdotal, fuzzy, weathered and smooth via repetition and distance from primary...
Feedback Fatigue: Re-designing the Research Process for Sustainable Insights
An EPIC2021 Sponsored Panel by Atlassian With nearly 6,000 Atlassians, achieving customer-centricity that’s meaningful, sustainable, and respectful of people’s attention can be a challenge. Standard approaches and tools can overwhelm populations and lead to “Feedback Fatigue,” particularly in...
Feedback Fatigue: Redesigning the Research Process for Sustainable Insights
When you think of running a diary study, we guess that Confluence isn’t the first research tool that comes to mind. Confluence is best known as a tool for knowledge management and team collaboration and not a platform to host a diary study, but with limitation comes creativity. In an effort to...