This paper examines the resilience of human expertise in an age of Large Language Models (LLMs) and establishes...
Tag: automation
Ethnographic Perspectives on AI Chatbots in Customer Support
This study on the integration of artificial intelligence (AI) and large language models (LLMs) presents key...
Grounded Models: The Future of Sensemaking in a World of Generative AI
The promise of generative AI technologies is seductive to product leaders: frictionless research in which...
The Ethnography of a ‘Decentralized Autonomous Organization’ (DAO): De-mystifying Algorithmic Systems
This paper details ethnographic methods, experiences, and insights from an ethnographer and an industry engaged complex systems engineer in how to study resilience in blockchain-based DAOs as a novel field site....
Designed for Care: Systems of Care and Accountability in the Work of Mobility
In this paper we explore the idea of a system of care through a city transit system. We argue that a systematic orientation to care is central to what makes a transit system work for people. Further, we suggest that this care orientation is recognized as such, even though it is not apparent in...
Calibrating Agency: Human-Autonomy Teaming and the Future of Work amid Highly Automated Systems
This paper explores how the design of everyday interactions with artificial intelligence in work systems relates to broader issues of interest to social scientists and ethicists: namely human well-being and social inequality. The paper uses experience designing human interactions with highly...
Designing Good Jobs: Participatory Ethnography and Prototyping in Service-oriented Work Ecosystems
Three service design projects, in hospitality, finance, and health care, highlight how to design for agency in the workplace, including the implementation of automated and data-driven tools. Inspired by Tacchi, Slater, and Hearn's work on ethnographic action research, Amartya Sen's capabilities...
Building Trust in AI Requires a Human at the Helm
As generative AI technology begins to touch more aspects of our work and...
Pulp Friction: Creating Space for Cultural Context, Values, and the Quirkiness of Humanity in AI Engagement
A design executive who has led several multidisciplinary teams and organizations at global companies such as...
Autonomous Individuals in Autonomous Vehicles: The Multiple Autonomies of Self-Driving Cars
We take the polysemy at the heart of autonomy as our focus, and explore how changing notions of autonomy are experienced and expressed by users of self-driving cars. Drawing from work-practice studies and sociomaterial approaches to understanding technologies, we discuss how driving as a task is...