In 2016, we set out to understand the future of driverless mobility—and specifically, how a mobility company can build products and services that will optimize the relationships between people and advanced assistive systems in an increasingly automated future. This case study will shed light on...
Tag: automation
Agency and AI in Consulting: Pathways to Prioritize Agency-Enhancing Automations
Amidst the advances of AI and automation, this paper provides a framework for ethnographic methods and insights to enhance human agency at work. Through analyzing data collected from ethnographic immersions in three different consulting firms (a professional services firm, a management...
Automation Otherwise: A Review of “Automating Inequality”
Automating Inequality: How High-Tech Tools Profile, Police, and Punish the PoorVirginia Eubanks2018, 272 pp, St. Martin's Press What if we thought differently about how to integrate human and machine agencies? As I sat down in to write this review of Virginia Eubanks’ latest book, Automating...
Living Comfortably In Glass Houses
PechaKucha—Our homes are becoming instrumented glass houses where even the most intimate and personal acts may leave data footprints that companies providing services (and potentially others) can access. As homes become instrumented with data-generating technologies, existing information...
Keynote Address: Racist by Design—Why We Need a New Economic System for the 21st Century
Carolyn Rouse is a professor and chair of the Department of Anthropology and the Director of the Program in African Studies at Princeton University. Her work explores the use of evidence to make particular claims about race and social inequality. She is the author of Engaged Surrender: African...
Ethnography and IoT: Help Shape Relationships between Humans and Machines in 2016
IoT (the Internet of Things) took center stage at CES last January. Many watchers of the giant Consumer Electronics Show opined the array of new products entering this space (many aimed at mainstream consumers) was the main story from Las Vegas this year. Rewind a few months earlier to EPIC2015 in...
Ethnographic Study Lifts the Hood on what REALLY Goes On inside that Car
Driverless cars—the term, the fantasy, promises a pinnacle of automotive engineering that takes the human entirely out of the picture. But the closer the technology comes to reality, the more obvious it becomes that “driverless” doesn’t mean “people-less.” The automotive industry needs answers to...
The Automation of Qualitative Methods
Introduction Anthropology and its methodologies cannot easily be automated. However, both design and engineering based organizations are attempting it. I argue that this is based in part on historic legacy systems, a misunderstanding of the ethnographic toolkit, and an over-reliance on the...
Ethnography’s Role in Seeing the AI’s Blind Spots: Living amongst AI—Agency of the Household
PechaKucha Presentation Home automation has made big promises for utilizing intelligent technology to help the lives of everyday people, but the potential of the technology can only be as good as our understanding of the world we are trying to improve. In this PechaKucha, I share insights from my...
The Future of User Research: To Thine Users Be True (even when they don’t need you)
Sibongile sighed and put her pen and journal down. Today was May 20, 2050. Was she just a nostalgic second cycler—facing another lifetime in the age of 150-year-olds? It was her 70th birthday and her brood of children, grandchildren, partner and ex-partners were all going to be hologramed in from...