Tag: bureaucracy

Friction as Sneaky Power

by Ted McCarthy | Jan 9, 2024

Friction frequently presents as a mere by-product of daily life, the innocent outcome of inefficiency or...

Government Forms as Friction: Identifying Opportunities for Innovation at the Intersection of Staff and Resident Needs

by Nadine Levin, Mathhew Glibbery, Nichole Lee, Liz Avalos, Darcy Bender, EPIC Author | Jan 9, 2024

This paper explores a key friction in service delivery that is inherent in forms – the ubiquitous and seemingly...

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Advancing the Value of Ethnography

Advancing the Value of Ethnography

Tag: bureaucracy

Friction as Sneaky Power

Government Forms as Friction: Identifying Opportunities for Innovation at the Intersection of Staff and Resident Needs

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