This paper examines the resilience of human expertise in an age of Large Language Models (LLMs) and establishes...
Tag: chatbots
Ethnographic Perspectives on AI Chatbots in Customer Support
This study on the integration of artificial intelligence (AI) and large language models (LLMs) presents key...
Quit Playing Language Games with My Heart; or, Conversational AI and Knowledge Sharing
This paper shares guidance for designing conversational AI based on findings from linguistic and social analysis...
AI Mental Models & Trust: The Promises and Perils of Interaction Design
This study offers practical solutions to ongoing issues of trust and accountability in AI, highlighting how AI...
Empowered, Confident, and Prepared: Driving Chatbot Product Vision through User Research
This case study explores how a series of customer site visits to two international service centers drove design recommendations for a chatbot building platform that could encourage positive agent-chatbot collaboration. The first part of the case focuses on the research undertaken by a team of user...
Believe in A.I.: Will You Pray for a Chatbot?
PechaKucha Presentation Automation and Artificial Intelligence are defying the status quo making us rethink our jobs, our relations and, philosophically, our lives purpose. This emerging trend will affect every aspect of our lives: economically, cultural and socially speaking. If you think that...