Three service design projects, in hospitality, finance, and health care, highlight how to design for agency in the workplace, including the implementation of automated and data-driven tools. Inspired by Tacchi, Slater, and Hearn's work on ethnographic action research, Amartya Sen's capabilities...
Tag: collaborative design
Designing for Dynamics of Agency in NYC Homeless Shelters
Public sector innovation (PSI) is an emerging multidisciplinary field that is attracting practitioners from a wide range of sectors and industries, with a correspondingly broad set of skills and experience. PSI aims to significantly improve the services that a government has the responsibility to...
Revitalising Openness at Mozilla: A Mixed Method Research Approach
Case Study—This is a case about how Mozilla, the open source browser company, set out to reconnect with ‘collaborating in the open’ to regain its competitive advantage. This case describes how a multi-disciplinary research team used ethnographic, market, and data analysis to articulate and clarify...
The Missing Tool in the Design Leadership Toolbox: Integrating Conflict Management into Collaborative Design
Businesses often face the challenge of reaching out to people in contexts that are wholly different from the world they operate in and they are regularly attempting to create experiences for consumers that exist within complicated dynamics of social, economic, political, and cultural flux....