Tag: conversational AI

Experts in the Loop: Why Humans Will Not Be Displaced by Machines When There Is “No Right Answer”

by Tom Hoy, Janneke Van Hofwegen | Dec 4, 2024

This paper examines the resilience of human expertise in an age of Large Language Models (LLMs) and establishes...

Ethnographic Perspectives on AI Chatbots in Customer Support

by David Rheams | Dec 4, 2024

This study on the integration of artificial intelligence (AI) and large language models (LLMs) presents key...

Quit Playing Language Games with My Heart; or, Conversational AI and Knowledge Sharing

by EPIC People, Larry S. McGrath | Dec 4, 2024

This paper shares guidance for designing conversational AI based on findings from linguistic and social analysis...

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Advancing the Value of Ethnography

Advancing the Value of Ethnography

Tag: conversational AI

Experts in the Loop: Why Humans Will Not Be Displaced by Machines When There Is “No Right Answer”

Ethnographic Perspectives on AI Chatbots in Customer Support

Quit Playing Language Games with My Heart; or, Conversational AI and Knowledge Sharing

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