Tag: customer support

Ethnographic Perspectives on AI Chatbots in Customer Support

by David Rheams | Dec 4, 2024

This study on the integration of artificial intelligence (AI) and large language models (LLMs) presents key...

How Can I Help You? Exploring Empathy Work in Customer Support

by Nicole Laborde, Marise Phillips, Jamie Taylor | Dec 2, 2024

In the customer support industry, a foundational business strategy is to create the illusion of proximity...

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Advancing the Value of Ethnography

Advancing the Value of Ethnography

Tag: customer support

Ethnographic Perspectives on AI Chatbots in Customer Support

How Can I Help You? Exploring Empathy Work in Customer Support

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