This paper explores a key friction in service delivery that is inherent in forms – the ubiquitous and seemingly...
Tag: digitization
How Is Evidence Created, Used & Abused? EPIC2018 Opening Remarks
We chose Evidence as the EPIC2018 theme in part to explore this question of why some things constitute evidence and not others. There are lots of factors we could point to, but since I’m standing next to a data scientist the first one I’ll talk about is digitization. Digitization changes how...