PechaKucha—Empathy is an indispensable tool in design. But poorly executed, the application of empathetic thinking can lead to worse results. When examined more closely, empathy is problematic both in concept and in practice. Deconstructed into the component parts — compassion, sharing and...
Resilience can be a tremendous asset to any individual’s ability to carry on despite difficulties. At the same time, revering resilience without a healthy amount of respect for emotional vulnerability—by which I...
https://vimeo.com/419104899 Overview Human-centered design has driven a two decade renaissance in product development, providing a transparent framework that exposes rationale, demystifies process, and provides more reliable outcomes than many other approaches to innovation. The cycle of empathy,...
How do you make 1000 designers better at research while ensuring quality and rigor at the same time? This is the kind of challenge Martha Cotton gets tackle at work everyday as Group Design Director for Research at Fjord—and as a member of the EPIC Board. “If we are going to deeply understand the...
Recently Tracy was asked whether a plan to have everyone in the office go about their day with an “impairment” would be a good way to “practice empathy” and learn more about assistive technology usage. Her response was that while wearing prosthetics demonstrates the shock of becoming impaired, it...