This case study by a pan-African UX research and design agency offers key insights for companies attempting to...
Tag: ethics
Friction between Reticence and Narrative in Local and Global Interconnections along the Ethical Canadian Diamond Supply Chain
This paper introduces an theoretical and interpretive tool, the Process of Argumentative Aphasia, for...
Designing and Conducting Inclusive Research: How a Global Technology Company and an Online Research Platform Partnered to Explore the Technology Experiences of Users who are Deaf and Hard of Hearing
This case study examines how researchers at Lenovo and dscout partnered to conduct a mobile ethnographic study on the technology experiences of individuals who are d/Deaf and hard of hearing, with the goal of...
Ethnographic Perspectives on AI Chatbots in Customer Support
This study on the integration of artificial intelligence (AI) and large language models (LLMs) presents key...
Calibrating Agency: Human-Autonomy Teaming and the Future of Work amid Highly Automated Systems
This paper explores how the design of everyday interactions with artificial intelligence in work systems relates to broader issues of interest to social scientists and ethicists: namely human well-being and social inequality. The paper uses experience designing human interactions with highly...
Building Trust in AI Requires a Human at the Helm
As generative AI technology begins to touch more aspects of our work and...
A Relational Approach to (genAI) Product Impact
AI product development is overwhelmingly framed as a problem of technical scale and muscle, and researchers are...
Cultivating Resiliencies for All: The Necessity of Trauma Responsive Research Practices
This paper is an exploration of trauma, how and why it can surface during ethnographic and qualitative research, and the importance of anticipating its potential presence. We present a model to help plan for and...
Adding Friction to Mandatory Reporting: The Case for Survivor-Centered Research
Mandatory reporting laws require the reporting to a designated government agency of a known or suspected case of...
Foundational AI: Navigating a Shifting Terrain
New deployments of foundational AI models in digital products have expanded public engagement with synthetic...