This case study by a pan-African UX research and design agency offers key insights for companies attempting to...
Tag: ethics
Friction between Reticence and Narrative in Local and Global Interconnections along the Ethical Canadian Diamond Supply Chain
This paper introduces an theoretical and interpretive tool, the Process of Argumentative Aphasia, for...
Designing and Conducting Inclusive Research: How a Global Technology Company and an Online Research Platform Partnered to Explore the Technology Experiences of Users who are Deaf and Hard of Hearing
This case study examines how researchers at Lenovo and dscout partnered to conduct a mobile ethnographic study on the technology experiences of individuals who are d/Deaf and hard of hearing, with the goal of...
Calibrating Agency: Human-Autonomy Teaming and the Future of Work amid Highly Automated Systems
This paper explores how the design of everyday interactions with artificial intelligence in work systems relates to broader issues of interest to social scientists and ethicists: namely human well-being and social inequality. The paper uses experience designing human interactions with highly...
Cultivating Resiliencies for All: The Necessity of Trauma Responsive Research Practices
This paper is an exploration of trauma, how and why it can surface during ethnographic and qualitative research, and the importance of anticipating its potential presence. We present a model to help plan for and...
Adding Friction to Mandatory Reporting: The Case for Survivor-Centered Research
Mandatory reporting laws require the reporting to a designated government agency of a known or suspected case of...
Foundational AI: Navigating a Shifting Terrain
New deployments of foundational AI models in digital products have expanded public engagement with synthetic...
Little Dramas Everywhere: Using Ethnography to Anticipate the Future
In this article, the chairs of EPIC2021 reflect on the idea of Anticipation, and what ethnography reveals to us that may not be readily apparent through other means. Looking backward at the year of planning a conference that was to be focused on the future, the authors describe various revelations...
There’s No Playbook for Praxis: Translating Scholarship into Action to Build a More Ethical Bank
The US banking industry has a long history of excluding, exploiting, or simply ignoring low-income communities, recent immigrants, and racial minorities. In this paper, I share my experiences creating a community of practice where employees of a rapidly-growing banking startup can identify and...
Hearing Through Their Ears: Developing Inclusive Research Methods to Co-Create with Blind Participants
This paper recounts research into the orientation and mobility experiences of people who are blind or visually impaired, and describes the novel sonic research method I developed for this purpose. “Participant Phonography,” as I call the method, aims to empower research participants with low or no...