This case study by a pan-African UX research and design agency offers key insights for companies attempting to...
Tag: friction
The Uncommon Good: Making Room for Radical Transition Imaginaries
Public, social and community organizations are, in many locales, driving systems change toward social and...
Let’s Chat!: Prototyping, Productive Frictions, and Radically Restructuring Adolescent Sexual Health Counseling Interactions
This case study examines the use of iterative prototyping to raise concerns important to adolescents and...
Amplifying Resilient Communities: Identifying Resilient Community Practices to Better Inform Health System Design
Globally, the COVID-19 pandemic has been an inflection point, bringing heightened awareness around the preparedness and resilience of public health systems in dealing with severe shocks. While the pandemic has...
Friction between Reticence and Narrative in Local and Global Interconnections along the Ethical Canadian Diamond Supply Chain
This paper introduces an theoretical and interpretive tool, the Process of Argumentative Aphasia, for...
Government Forms as Friction: Identifying Opportunities for Innovation at the Intersection of Staff and Resident Needs
This paper explores a key friction in service delivery that is inherent in forms – the ubiquitous and seemingly...
Favoring Friction: Examining Hotel Browsing and Buying through the Lens of the Bazaar
This paper demonstrates the importance of combining social and cultural analysis with pricing and economic logics...
The Motherload
The Motherload is a look at the realities of contemporary motherhood in the time of post-pandemic pressures,...
Researcher Positionality and Identity Validation: A Case Study in Organizational Friction over the Framing of a Demographic Questionnaire
This case study offers strategies for navigating internal frictions within research teams faced with sensitive...
Towards a Framework for Constructive Friction Processes: What Childbirth Practices in the Global South Teach Us about Destructive and Constructive Friction
This paper shares a framework for constructive friction processes. In the framework, constructive friction is...