The promise of generative AI technologies is seductive to product leaders: frictionless research in which...
Tag: friction
Intergenerational Living: Thai Cultural Frictions and Taboos in Changing Times
This paper demonstrates the value of ethnography for housing and property development markets where urbanization...
The Transformative Power of Friction: Inclusive Community Centered Visioning in Manhattan’s Chinatown
This case study discusses how friction plays a transformative role in reshaping relational dynamics within the...
Mosaic Atlas: Mapping Inclusive Arts Hubs
The Mosaic Atlas is the brainchild of Mosaic America, initiated by a group of immigrant women in an organization...
Friction by Machine: How to Slow Down Reasoning with Computational Methods
This paper provides a theoretical alternative to the prevailing perception of machine learning as synonymous with...
Accessibility as Apparatus: How the Friction Filled Experience of Using Hearing Aids with a PC Led a Corporation to Design for Accessibility
This paper presents ethnographic studies of hard of hearing (HoH) users that had significant impacts on the...
Breaking the Wall of Engineering and Culture: Applied Qualitative Research in Software Companies of LATAM Industrial Sector
This case study demonstrates the value of ethnography and qualitative approaches in Latin American industry,...
Frictions in the Future of Work
The concept of the "future of work", though widely-referenced in mainstream media and policy discourse, remains...
Smartphones and the Future of Remembering: Frictions, Problems, and Pathways
This ethnographic case study discusses friction in everyday information-seeking on smartphones and proposes new...
Toward an Ethnography of Friction and Ease in Complex Systems
This paper offers frameworks and tools to support complexity- and systems-oriented approaches in design...