Klaus Weber currently serves faculty director for Sustainability and Social Impact at Kellogg. He is also...
Tag: friction
Adding Friction to Mandatory Reporting: The Case for Survivor-Centered Research
Mandatory reporting laws require the reporting to a designated government agency of a known or suspected case of...
Reconfiguring Work in the Age of AI
What is the nature of expertise and work? How are they redefined, practiced, and personified as waves of...
Future Frictions: Social Complexity in the ‘Blue Skies’ of Innovation
Innovation is often conceptualized as taking place in ‘open space’, as though the work starts from a tabula rasa...
Friction in Equity Work for Product Development: Getting Unstuck
As part of an internal UX team, researchers at a multinational tech corporation were tasked with improving the...
Introducing Ethnographic Practice to a 100-Year-Old Corporation in a Highly Regulated Industry
The Gulf Coast of the USA encompasses impoverished communities, vibrant urban centers, farms, and a rich culture....
Anticipation for Grand Challenges: An Ethnographic Study of Future-Making Practices in a Technology Company
Visions that highlight new technological capabilities often depict frictionless futures in which data,...
Cash as a Good
In 2012, the government announced a cashless policy to see the country move towards a cashless future. Over the...
Sending out an SOS: Signals from Conflict-Affected Audiences in the Digital Communication Landscape
Crisis events can profoundly alter a person's relationship with technology that require product solutions to meet...
Doing Ethnography in AirSpace: The Promise and Danger of ‘Frictionless’ Global Research
‘AirSpace’, according to Kyle Chayka, is the increasingly homogenized experience of the western(ized) business traveller, driven by major tech platforms (including Google, Airbnb and Uber.) As international travellers, ethnographers must account for the impact of AirSpace on their research...