COVID-19 has precipitated a massive social experiment – the sudden shift of millions of knowledge workers from...
Tag: future of work
Frictions in the Future of Work
The concept of the "future of work", though widely-referenced in mainstream media and policy discourse, remains...
Back to the Future of Work: Informing Corporate Renewal
This paper describes the results of a multi-year ethnographic study of how knowledge workers integrate new technology into their work practices. We studied mobile and remote workers who use smartphones, tablets, cloud computing, and social networking to support their work. Study findings describe...
Reconfiguring Work in the Age of AI
What is the nature of expertise and work? How are they redefined, practiced, and personified as waves of...
Defining Hybrid User Research: Practices for Distributed and Remote-First Environments
Over the past 2.5 years, researchers have had to become more resilient and adaptable in how they conduct research. Now that things are bouncing back, we’re at a crossroads in deciding what the future of user...