Civic tech is a growing field and an increasingly critical space for service delivery and participation in public...
![Navigating Frictions in Civic Tech](https://www.epicpeople.org/wp-content/uploads/2023/09/steve-johnson-4rdepSEVsc8-unsplash.jpg)
Civic tech is a growing field and an increasingly critical space for service delivery and participation in public...
This paper describes the evolution of the “intentional” model for stakeholder feedback that mitigates risk and...
In the Netherlands, approximately 2.5M people struggle to use technology in their daily life and are unable to use online governmental services independently. People with low digital literacy are increasingly...
User research typically focuses on intentional moments of contact between individuals and a product or...
Case Study—This case study highlights the value of ethnography in changing a client's perspective. New Zealand's productivity has been deceasing, and the government wants to reverse that trend. Empathy's government client believed that macro-level forces were having a major impact on the...
This post introduces the series "Data, Design, and Civics: Ethnographic Perspectives" edited by Carl DiSalvo. With all of the civic hackathons, civic tech meetups, and civic innovation teams bustling around the world, you’d think we'd have the challenges of government and civil society figured...
This paper introduces various barriers hindering the introduction of ethnography in support of public service design improvement in Japan, and discusses ways to overcome these barriers. Service design approaches using ethnography are gaining popularity in the public sector, especially in Europe....
PechaKucha Presentation Drawing on nearly a decade of research and design engagements with U.S. federal and municipal governments, I'll describe a gap between intended outcomes of government policies and the lived experience of people affected by those policies. I'll discuss how that gap arises...