This case study by a pan-African UX research and design agency offers key insights for companies attempting to...
Tag: inequality
Amplifying Resilient Communities: Identifying Resilient Community Practices to Better Inform Health System Design
Globally, the COVID-19 pandemic has been an inflection point, bringing heightened awareness around the preparedness and resilience of public health systems in dealing with severe shocks. While the pandemic has...
Beyond Representation: Using Infrastructure Studies to Reframe Ethnographic Agendas and Outcomes
The ethos and methods of participatory research have been widely embraced as a powerful approach to address systemic inequity in the design of technology. While there have been many gains and developments that...
Frictions in the Future of Work
The concept of the "future of work", though widely-referenced in mainstream media and policy discourse, remains...
Calibrating Agency: Human-Autonomy Teaming and the Future of Work amid Highly Automated Systems
This paper explores how the design of everyday interactions with artificial intelligence in work systems relates to broader issues of interest to social scientists and ethicists: namely human well-being and social inequality. The paper uses experience designing human interactions with highly...
Cooperation without Submission: Some Insights on Knowing, Not-Knowing and Their Relations from Hopi-US Engagements
EPIC2018 Keynote Address Introduction The headlines of the March 6, 1886 edition of the Illustrated Police News, read “Cowed by a Woman: A Craven Red Villain Weakens in the Face of a Resolute White Heroine—Exciting Adventure in an Indian Village in Arizona.” The lede was accompanied by this...
Designing for Dynamics of Agency in NYC Homeless Shelters
Public sector innovation (PSI) is an emerging multidisciplinary field that is attracting practitioners from a wide range of sectors and industries, with a correspondingly broad set of skills and experience. PSI aims to significantly improve the services that a government has the responsibility to...
The Root Cause is Capitalism… and Patriarchy
Case Study—The authors used anthropology and other design research methods to develop a new kind of study to capture the world of professional creatives and the people they work with. To uncover core collaboration challenges for professional creatives the authors asked them to walk through past...
Who We Talk about When We Talk about Users
I begin with some questions: how have the theories and methods which subtend design research been changed by their migration from academy to industry? How have they adapted to their new commercial culture? What languages and customs have they had to acquire to fit in? To address these questions, I...
Folded Map: Disrupting Chicago’s Friction Through Art
Tonika Johnson is a photographer, social justice artist and life-long resident of Chicago’s South Side Englewood...