This case study offers an in-depth analysis of the foundational role of documentation for software quality,...
Tag: knowledge transfer
Ethnography, Storytelling, and the Cartography of Knowledge in a Global Organization: How a Minor Change in Research Design Influenced the Way Our Team Sees, and is Seen by Our Organization.
Our team unites qualitative researchers, designers, and prototyping engineers to investigate workplace technologies using a four-step process: ethnography, analysis, intervention, measurement. Projects develop in relation to the needs of internal corporate units identified as project stakeholders....
Power Point and the Crafting of Social Data
In this paper I suggest that we should take a closer look at how we use PowerPoint. Authoring and presenting via PowerPoint is an invisible yet pervasive part of the work involved in corporate ethnography. Rather than being a pointer to a text elsewhere PowerPoint both produces the evidence of...
An Economy of Knowledge: Research, Architectural Practice and Knowledge (in) Translation
How does new knowledge ‘flow’ within an organisation? In this paper we report upon a case study in which ethnography is employed to render visible the ‘knowledge transfer’ (strategically redefined as ‘knowledge translation’) occurring between a PhD researcher and the members of the organisation in...