This paper explores a key friction in service delivery that is inherent in forms – the ubiquitous and seemingly...
Tag: literacy
New Forms of Literacy are Expanding Digital Expression
Some time ago I watched an older Indian woman using Google Assistant to access recipes. She expressed how thrilled she was: her family would be eating new meals and they would appreciate her more. As I looked more closely, it was obvious the cooking instruction video (in Hindi) contained no text....