This paper explores a key friction in service delivery that is inherent in forms – the ubiquitous and seemingly...
Tag: organizational ethnography
Anticipation for Grand Challenges: An Ethnographic Study of Future-Making Practices in a Technology Company
Visions that highlight new technological capabilities often depict frictionless futures in which data,...
Understanding Your Business Stakeholders
We all strive to do work that has strategic value and to communicate our insights in ways that gain traction and make an...
“Stakeholders are People”: Mapping Business Stakeholders
https://player.vimeo.com/video/1038669025?badge=0&autopause=0&player_id=0&app_id=58479 Working in an organization as large as Shell and as a Senior User Researcher, I have been thinking about how to land my work more effectively. Last year I worked on strategies of communicating...