Friction frequently presents as a mere by-product of daily life, the innocent outcome of inefficiency or...
Tag: policy
Change Agent: Lessons on Power and Failure from Eight Years of Systems Research & Policy Design
PechaKucha Presentation Drawing on nearly a decade of research and design engagements with U.S. federal and municipal governments, I'll describe a gap between intended outcomes of government policies and the lived experience of people affected by those policies. I'll discuss how that gap arises...
Policy Change Inside the Enterprise: The Role of Anthropology
This paper addresses corporate policymaking and its varied meanings through organizational hierarchies and across departments. We argue for an approach to policymaking and implementation in large companies such that the impact on work remains visible to decision makers, and such that employees...