This paper describes how ‘The Post’ (a postal service company in the northern part of Europe) sets out to design an online digital platform for involving their employees in developing new services for the company. It is a story of a design project that failed to accomplish this task, but through...
![Serendipity and Business Development: Design Anthropological Investigations at The Post](https://www.epicpeople.org/wp-content/uploads/2023/09/jinyang-liu-nIeKdVKjlCs-unsplash.jpg)