Segurança Social (Portugal’s Social Security System) offers multiple service channels to the people. However, they were not perceived as a whole because the assistance was not standard, depending on the channel...
![Designing and Envisioning a More Resilient Social System: How to Start from What’s Good to Create Something Better in Public Services](https://www.epicpeople.org/wp-content/uploads/2023/06/Carvalho-EPIC2022-1080x675.png)
Segurança Social (Portugal’s Social Security System) offers multiple service channels to the people. However, they were not perceived as a whole because the assistance was not standard, depending on the channel...
Application Programming Interfaces, commonly known as APIs, connect the front-end interfaces we see when we navigate the internet (like websites and apps) to the back-end systems, or databases, that store information. APIs enable people to carry out transactions online, like purchasing goods,...
This paper aims to contribute to the debate on the integration of ethnography and data science by providing a concrete research tool to deploy this integration. We start from our own experiences with user research in a data-rich environment, the smart city, and work towards a research tool that...
Article 5 in the series Data, Design and Civics: Ethnographic Perspectives "[Aims] such as unslumming slums, catalyzing diversity, nurturing lively streets, are unrecognized today as objectives of city planning. Therefore, planners and the agencies of action that carry out plans possess neither...
Virginia Eubanks is an Associate Professor of Political Science at the University at Albany, SUNY. Her most recent book is Automating Inequality: How High-Tech Tools Profile, Police, and Punish the Poor, which dana boyd calls “the first [book] that I’ve read that really pulls you into the world of...
Case Study—Based on experience of working in the Department of School Education, Government of Haryana on a Management Information System being built to reduce administrative workload on teachers and bureaucrats, this case study describes how ethnography was used to understand and address the...
Civic tech is a growing field and an increasingly critical space for service delivery and participation in public...
In the Netherlands, approximately 2.5M people struggle to use technology in their daily life and are unable to use online governmental services independently. People with low digital literacy are increasingly...
The past two years have laid bare that we inhabit a world with enormous and increasing inequality. We've also seen a decreasing level of faith in public programs and institutions to provide quality health care and education or even fair access elections. And the very systems designed for the...
INTRODUCTION Pundits, policy-makers, and ordinary people alike have recognized that the landscape of industries and work has rapidly changed, and coming advancements in technology and automation will end many jobs and fundamentally change others (Lamb 2016). Since the 90s, The Government of Canada...