While ethnographers and the data they produce already play a role in affecting industry practices, there is potential to integrate anthropological ways of seeing and knowing into a shared transdisciplinary...
Tag: reciprocity
Intergenerational Living: Thai Cultural Frictions and Taboos in Changing Times
This paper demonstrates the value of ethnography for housing and property development markets where urbanization...
Jobs Not To Be Done: Anti-Work Theory and the Resilience of Mutual Aid
This paper explores recent developments in anti-work theory to identify key learnings for ethnographers in industry. It focuses in particular on how anti-work perspectives allow us to rethink the managerial...
The Sound of Friction: How to Do Things with Listening
This paper assesses listening from an ethnographic perspective and demonstrates its value and applications across...
How Can I Help You? Exploring Empathy Work in Customer Support
In the customer support industry, a foundational business strategy is to create the illusion of proximity...