This case study examines how researchers at Lenovo and dscout partnered to conduct a mobile ethnographic study on the technology experiences of individuals who are d/Deaf and hard of hearing, with the goal of...
Tag: remote research
The Motherload
The Motherload is a look at the realities of contemporary motherhood in the time of post-pandemic pressures,...
Architecture Can Heal: Spatial Literacy to Protect COVID-19 Healthcare Workers
In April 2020, a study of The Mount Sinai Hospital in New York City was conducted to better understand the challenge of adapting idealized infection control design guides to site-specific conditions during a pandemic. The study aimed to capture quick interventions that are working, offer a new...
Who Gets to Define Success?: Listening to Stories of How People Value Firefox to Redefine Metrics and Revive a Decommissioned Product
Challenging measures of scale is possible through listening to stories of how people value a product, and envisioning ways to measure success beyond typical metrics like Monthly Active Use (MAU) or Daily Active Use (DAU). Understanding what people value is somewhat complex for a product like...
Supporting Real-Time Contextual Inquiry through Sensor Data
A key challenge in carrying out product design research is obtaining rich contextual information about use in the wild. We present a method that algorithmically mediates between participants, researchers, and objects in order to enable real-time collaborative sensemaking. It facilitates contextual...
Defining Hybrid User Research: Practices for Distributed and Remote-First Environments
Over the past 2.5 years, researchers have had to become more resilient and adaptable in how they conduct research. Now that things are bouncing back, we’re at a crossroads in deciding what the future of user...
Scaling Out (Not Only Up): Distributed Collaboration Models to Get Work Done
In this catalyst, we the authors describe the benefits of ‘scaling out’: reaching out beyond one's organization to bring in external partners to accomplish UX research. Organizations scale out their research efforts in order to cover more ground, draw from more specialties, or conduct more...
Anticipating the Arrival of a Clean-Sensitive Driving Future
A leading automaker needed to safely study the impact of the COVID-19 pandemic upon driver and passenger experience to effectively prioritize future in-vehicle features related to cleanliness. In this case study, we'll share our approach and retrospective learnings on how to understand,...
Designing Virtual Primary Care: Desire or Dread? How Structural Forces Shape the Anticipation of Futures
The COVID-19 pandemic changed many healthcare companies' priorities and dramatically accelerated the drive towards increasingly virtual health care. Grand Rounds Health*, a healthcare startup, decided the time is now to launch its virtual primary care offering. It was assumed that a rural,...
Tutorial: Using a Mobile Research Platform for Multi-dimensional Ethnography
Overview The TRACES methodology focuses on foundational research at multiple levels of granularity and across multiple dimensions, digital and embodied. It is an approach to gathering more meaningful data around...