Three service design projects, in hospitality, finance, and health care, highlight how to design for agency in the workplace, including the implementation of automated and data-driven tools. Inspired by Tacchi, Slater, and Hearn's work on ethnographic action research, Amartya Sen's capabilities...
![Designing Good Jobs: Participatory Ethnography and Prototyping in Service-oriented Work Ecosystems](https://www.epicpeople.org/wp-content/uploads/2023/06/Cuciurean-Zapan-1.png)