The paper discusses a study of social media usage within the context of a public transport operator. This involved fieldwork within three subsidiary companies of FirstGroup alongside a content analysis of the individual Twitter feeds they operate and the conversations they generate through them to...
Favelas are the urban slums of Brazil. Slums—the image is already filling your mind—are marginalized areas of society without state investments, without basic needs: infrastructure, sanitation, road systems, health, education. They also lack access to information and communication technologies...