In recent years, there has been a substantial take up in social software, but other than translating the vocabulary and arranging suitable payment facilities, little or no account is taken of cultural sense-making in the global deployment of these systems. We report on two studies of social...
This paper is based on ethnographic research during the development phase of the BBC iCan website. It discusses how we defined the object of study that would become the focus of the site—“grass roots campaigning” and how following two stages of research we found the site’s early planning...