This wildcard session was a conference-wide co-creation activity. Together, EPIC attendees reflected on the dynamic relationship between resilience and power. Then, through a facilitated, real-time activity, we collectively generated an actionable power-redistribution framework—a set of strategies...
This paper establishes a framework and toolkit for designing Generative Artificial Intelligence (genAI) that...
We all strive to do work that has strategic value and to communicate our insights in ways that gain traction and make an...
"As ethnographers we can guide conversations and support conflict mediation in ways that do not just further entrench people in their positions." —Panthea Lee In August 2021, we connected with EPIC2021 keynote speaker Panthea Lee—strategist, organizer, designer, and facilitator, and Executive...
(This video has been edited to protect the privacy of participants in the original session.) This tutorial is a...
Learn strategies and abductive methods for key challenges in the synthesis stage of research and design projects. Overview This video has been edited to protect the privacy of participants in the live tutorial....
Many of us get into research because we love understanding human beings and want to help businesses design better...
https://player.vimeo.com/video/1038669025?badge=0&autopause=0&player_id=0&app_id=58479 Working in an organization as large as Shell and as a Senior User Researcher, I have been thinking about how to land my work more effectively. Last year I worked on strategies of communicating...
Some years ago a renowned UK-based charity invited me to help them understand why their legacy donations had flat lined for two years. The conventional wisdom had been that charitable donations had decreased as a result of the financial crisis in 2008. But when a statistical analysis showed that...
This paper reports and reflects on a perhaps new development: A rise of projects where the ethnographic experience of clients moves to the center. With these projects, often for higher level executives, the exposure by clients to real people becomes the main selling point. The paper discusses two...